xbox live connection problems

hello!

i just wanted to update my xbox360, it was offline for month.

now the update failes, it downloads about 1 second and then the error code: 3F4A-0000-3080-0563-8015-000A appears.

so i tried the network test procedure, but that one fails by testing the xbox live connection. any ideas?

my xbox got bricked?

so long

 

Question Info


Last updated July 4, 2018 Views 6 Applies to:

Hello trustno1fox,

It sounds like the update failed because you can't connect to the internet and or Xbox Live.

Hope this helps!

http://support.xbox.com/en-US/xbox-live/connecting/cant-connect-to-xbox-live-solution

If you can’t connect to LIVE, or if you’re getting disconnected while playing, then you’ve come to the right place. Below are the first basic steps you’ll need to take to get on LIVE. 

Is there something wrong with LIVE?
It's possible. You should check out the Status of LIVE to see if there are any known issues that affect you or are related to your issue. 

Run a network connection test
The first thing you’ll want to do is run a LIVE Connection test. First, access the dashboard – the main menu on the console. You can find your way back here from anywhere, by pressing the Guide button (middle button on your controller) and selecting “ Xbox Home.” 

Once in the dashboard, navigate to the ‘Settings’ hub, select the ‘System’ tile, and then ‘Network Settings.’ Select the appropriate network (wired or wireless), and then select ‘Test Xbox LIVE Connection.’


Record the results
Be sure to read everything that comes up after the test. Even if the test completes without an error, pressing “Y” to access ‘more information’ may yield a suggestion for improving your connection. 

Check the stickies
Check the other forum stickies for a post about the  or  and error message you received when running the Connection Test. These stickies have the top resolutions for their issue.

Insufficient MTU Settings
Can't Resolve DNS Server
NAT Issues


Make a post

If you don’t see a sticky for your exact issue, feel free to make a new post. When posting, you can save yourself some time and answer these question up front. If you don’t know to the answer to a specific question, that’s okay, but please try and answer as many as you can. By providing this info, you’ll give the community the tools they need to help resolve your issue.

What Country/State/Province do you live in? 
Modem brand & model number: 
Router brand & model number: 
If Wireless, are you using a white or black external adapter, or an internal (Xbox 360S) adapter?
Things you have tried: 
Is UPnP Enabled? Yes/no/Unknown
Do you have a NAT error? If so, what is your NAT?
Any Error Codes you encounter: 
Who is your ISP(Internet Service Provider)? 
After you run "Test Xbox LIVE connection" press “Y” for "More Info”. In the pop-up that appears, what are the following values, if shown? (If a value below does not appear for you, just leave it blank.)
W:
X:
Y:
Z:
ID:
L:
Q:
T:
D:
S:
C:

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Hello!

Thx for your quick answer! I put the xbox360 in the DMZ Zone (Router DMZ Zone Server) tried the test again without success.

I just have to tell you that the update the day before stopped at 99% and now the error code appears after 1 second by trying to update, sorry for my bad english!

W: 0000 - 000B

X: 0000 - F001

Y: 22A0 - 4000

Z: 8015 - 1002

ID: 0006 - 0000

L: 0015 - 10F1

Q: 0015 - 10F1

T: Verkabeld (wired in english I think)

A: IP Address (correct)

G: Gateway IP Address (correct)

D: DNS IP Address (correct)

xbox updating did always end up in success there is no new provider, modem, and so on. I will try to update it by a friend?

UPNP is disabled, it has never been enabled, the days before there are some news about great security issues by using upnp so I dont want to use it^^

Thx so far!

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

[quote user="trustno1fox"]xbox updating did always end up in success there is no new provider, modem, and so on. I will try to update it by a friend[/quote]Let us know if you were able to update on a different network.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Im hevig THE Same problem i have been kicked from games and been told its my connection trying to test connection and it says unknown for everything? I have been on line fore the past 3 weeks only thing I have done is downloaded zombie nuketown :/

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

I having trouble connecting to my xbox live as well. It was fine few hours ago next thing you know it just said that I lost the connection to the live. I tried test connection but still wouldn't go through. Could someone please help me with this issue asap.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Hello to you both! We'd absolutely love to help you both get back online ASAP! However, in order to do so, we'll need each of you to create your own unique threads. This allows us to cater to your specific situation while not getting details mixed/confused that may result in being unable to resolve your issue. When you go to make that thread, first review our Start Here sticky (forums.xbox.com/.../155724.aspx)! It has important first steps to try, along with a template for information we'll need. Look forward to your threads! :)

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.