Xbox live connection keeps dropping out.

Hi all

I'm in the UK and I'm having issues with xbox live keep dropping out, almost like timing out but it happens regularly. For example I was playing Dead Rising the other day for maybe 10 minutes and the notification pops up that I have been disconnected from Xbox live. I use the guide button to connect again and all seems fine until a few minutes later (less time) it does it again, it seems to get more frequent as time goes on.

I have contacted my ISP for help too, I was just wondering if anybody else was having a problem and if there were anything I could do to resolve it. I am using a wired ethernet connection so we can rule out wireless drop outs.

Things I have tried:

1. Turn off IP flood detection and Firewall on Super Hub settings

2. Assign Xbox a reserved IP and put it in the DMZ

3. Turned off UPnP

4. Resetting the hub - many times.

5. Checked hub diagnostics - power ratings etc. (all are fine)

Any ideas or information much appreciated.

 

Question Info


Last updated July 4, 2018 Views 35 Applies to:

Bump, seriously nobody?

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What Country/State/Province do you live in? - England, UK

Modem brand & model number: - Virgin Media Super Hub (made by Netgear)

Router brand & model number: As above

Network Connection Type: Wireless/Wired - Wired

If Wireless, what type of encryption are you using? - n/a

If Wireless, are you using a white or black external adapter, or an internal (Xbox 360S) adapter? - n/a

 

Things you have tried:

Is UPnP Enabled? Yes/no/Unknown - Tried with both. Xbox now has it's own IP on the local LAN and is in the DMZ

Is NAT Type Open? - Yes

Any Error Codes you encounter: - No just knocks me off and back on again, usually accompanied with the hub rebooting itself.

What type of internet do you have? Cable/DSL/T1/3G? - Cable

Who is your ISP(Internet Service Provider)? - Virgin Media

After you run "Test Xbox LIVE connection" and click on "More info", what is the exact message shown on screen? - Clicking Y for "status" shows an error code -

W: 0000 - 000B

X: 0000 - F001

Y: 20A8 - 48E0

Z: 0000 - 0000

ID: FFFF - FFFF

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Hi, if the hub reboots itself I would say its a hardware fault and the Superhub needs replacing. Does this happen at all times of day and night or just peak hours because Virgin does have issues with Xbox live it certain parts of its network when its traffic management kicks in, its been going on for ages and they've yet to fix it.

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Everyone I know is having trouble right now, Too much people online I guess.

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