Xbox Live connection confusion (Xbox one)

So I've owned my Xbox for about a year and a half now. Up until a month and a half ago, everything was fine. But when I would start it up it would tell me that I need to connect to Xbox live. I knew it wasn't my subscription because I had bought a new year pass in February. And it wasn't my wifi because usually it's just my brother watching YouTube and me on the game. So when I go to my setting and check my network connection it says I have an open NAT Type, but "Service info is unavailable." It's been doing this on and off for a month and a half now and I don't know what's wrong.
 

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Last updated July 4, 2018 Views 52 Applies to:

first off, NAT type being "opened" or "Strict" just means the xbox is connecting to the router, and the router is on. the service info is unavailable means the xbox is not connecting to ther Xbox Live Servers to get the connection it needs to check. Go to advanced settings and post your :

IP address, Gateway, and Primary DNS. then run the three test on the "troubleshoot" in network and post results here as well, preferably in one post.

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IP: 10.0.12

Gateway: 10.0.0.1

Primary DNS: 2001:558:feed::1

Network connecting test was successful

The multiplayer test "can't finish"

Detailed network statistics:

Download speed is 26.61 Mbps

Upload speed is 5.98 Mbps

Packet loss is 0%

MTU is 1480

Latency is 45 ms

And wireless strength is 91%

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That DNS is a IPv6 DNS from comcast, try switching to a common DNS in your Xbox Advanced settings, and inside your router, try to DMZ, or PortForwarding to your Xbox IP address.

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