xbox live connecting

im trying to play xbox live and everything is working my xbox knows there is a chord but it says it cant connect to the internet i bought a new ethernet chord and everything but it still dont work

 

 

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Last updated July 4, 2018 Views 0 Applies to:

I would say that its not an xbox problem but rather a problem with your router or modem.

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Hey IZ, sorry to hear about the connection issue! Can you please take a look at our START HERE sticky post? It's got some steps to try outright. If those don't work, please answer the bold questions listed at the bottom of the post. :-)

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