We're excited to announce that we've fully migrated the Xbox Forums to their new home, here on the Microsoft Community forums!
As of today, going to forums.xbox.com will redirect you here to the Xbox area of the Community forums. We've moved all of your existing threads over so you can continue and start conversations with the new forums experience.
We sincerely appreciate the feedback you have provided over this transition and can't wait for you to check out the new Xbox Forums!
That just means that you didn't use the same password when you signed up on the Xbox 360 or Xbox.com. All because you can login to the iCloud e-mail with the same password doesn't mean that the same password was used universally. In fact, that's probably
the worst thing to do. If one of the passwords is compromised for whatever reason and you use the same password for all of your accounts then that means that essentially everything is compromised.
If you know the e-mail address used to make the account then you will need to reset the password by going here. If you can't reset the password due to an incorrect/inaccessible
e-mail address on file then you will need to fill out the Microsoft Account Recovery form
There's nothing we can personally do on the forums to reset the password for you or change the e-mail, those would be your only two avenues to get that done.
If you do not know the exact e-mail address that was used then you will need to contact phone support to find out the exact e-mail associated with that gamertag.
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