Xbox live cancelled, why?

Dear,

Why my account was cancelled?

My credit card was debited and my validate expire in 2014.

 

Question Info


Last updated July 5, 2018 Views 18 Applies to:

Hi there,

Sorry to hear you're having account troubles. It sounds like a billing/backend account related issue. Phone Support will be your best option to get this resolved while keeping personal information privatel  You can contact support in your area by going here: support.xbox.com/contact-us. There is often an option to request a call back so you don't have to wait on hold.

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My account was canceled too ... out of nowhere I received this email:

his mail is confirmation that your subscription to Xbox Live Gold has been cancelled on Sunday, March 16, 2014.

We’re sorry to see you go. If you want to reactivate your Xbox Live Gold membership, it’s simple. Visit www.xbox.com/extendmembership and once again, you’ll be enjoying unrivalled multiplayer gaming, entertainment apps, and exclusive member benefits.

Thank you for using Microsoft Online Services.

The Xbox Live Team

What does this means ? I didn't request a cancelation .. I was playing BF4 and it lead me back to the starting screen stating that I must be gold to play online ...

I need my gold subscription back now !

n0n3

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Hi there n0n3br,

Not sure why that would have happened. It also sounds like a billing/backend account related issue. Phone Support will be your best option to get it resolved. You can contact support in your area by going here: support.xbox.com/contact-us. There is often an option to request a call back so you don't have to wait on hold.

I hope this helps.

And just an FYI, the forums work best when users make their own thread so they can get more personalized assistance.

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if you are still having issues please contact @XboxSupport1 on twitter as they are aware of issues and have asked for all concerned to get in touch with them.

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