Xbox live canceled?

hey guys , so today i went on xbox.ca and put a 1 month membership to my account ,then 1 hour later i called to xbox saying if they can remove my credit card and information they said sure and then a few minutes later it was removed but when i logged on to xbox after taking of my credit card i had no membership ? it just turned to sliver but i  put the 1 month before removing the card. i got no refund and i cant play online .:(

does any 1 know why? please reply thanks!

 

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Last updated July 4, 2018 Views 0 Applies to:

call the help line again and dispute this issue asap

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In order for the card that was tied to the account to be removed, the account must be reverted back to silver.  This should have been explained to you.  What you could have done (until the gold reverted back on its own) was to turn off the auto renewal.  Definitely contact support and ask about the charges.

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