XBOX Live Avatar

we finally joined Xbox Live and my son would like to continue using his existing Avatar for Xbox Live.  It is prompting us to make a new Avatar and doesn't offer the option to use an existing Avatar (and all it's saved game history).  Is this not possible? thanks


Question Info

Last updated July 5, 2018 Views 0 Applies to:

When you made your Xbox Live account, did you just select "Create Profile"?   What you should have done was load the old (offline) profile, then selected "Join Xbox Live"  That would have moved everything to the new account.

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