I removed my credit card info and auto-renewal last year, then in October I was charged for a 3 month subscription without my permission or even having the card on file????? Well that charge ended up over drafting my bank account and since I didnt know about it I was also embarrassed when my card was declined at McDonalds. I called xbox support on the spot in October they apologized and refunded it and took all my credit info off my account. Fast forward to January of this year (3 months later) and it happened again charging my account without permission, I couldn't believe it. I went through the same motions got the full refund and had them take my credit info off again and also got no compensation for either incident mind you. Fast forward another 3 months to April AND IT HAPPENED AGAIN!!!! AGAIN I JUST COULDN'T BELIEVE IT, went through the same motions blah blah blah........then couple days later a actually stupidly thought well maybe its safe to put my card info in again and buy this 3 month for 14.99, bought it, instantly turned off auto renew on the xbox.com site and even said no when my xbox itself asked if i wanted autorenewal LOW AND BEHOLD WHAT HAPPEN IN JULY MOTHER-FRACKIN-AUTO-RENEWAL. So i call again this time upset and demanding some compensation they said they were beyond sorry and would refund the full price and give me a free one month ( BIG WOOPTY DOO!!). NOW I GET MY BANK STATEMENT FOR LAST MONTH AND FIND OUT THEY DIDN'T REFUND THE WHOLE AMOUNT BECAUSE I HAD USED IT FOR 8 DAYS BEFORE CALLING THEY ONLY PRO-RATED IT!!!! ARE YOU KIDDING ME THEY ARE PRO-RATING SOMETHING THAT I NOT ONLY DIDN'T AGREE TO BUY, BUT STRONGLY TRIED TO STOP FROM HAPPENING. I WANT ANSWERS, I WANT AN APOLOGY AND I WANT SOME COMPENSATION FOR THE HOURS I HAVE SPENT ON THE PHONE WITH THESE BRAIN WASHED SUPPORT PEOPLE THAT JUST KEEP SAYING SORRY AND DON'T REALLY TAKE CARE OF ANYTHING......... I AM SENDING THIS STORY TO ALL THE MAJOR GAMING NEWS WEBSITES AND PUBLICATIONS CAUSE I KNOW IM NOT THE ONLY ONE THIS IS HAPPENING TO...... AS A MATTER OF FACT SOMEONE FROM MY STATE HAS ACTUALLY STARTED A CLASS ACTION LAWSUIT AGAINST M$ FOR ALMOST THESE SAME REASONS AND IF I DON'T GET SOME KIND OF JUST CAUSE OR REASONING I TOO MIGHT HAVE TO CONSIDER SOME LEGAL ACTION........PLEASE GIVE ME ANSWERS!!!!!!!!!!!!!!!!!!!!!