XBOX Live and Windows Phone Auto generating gamertags??

I recently purchased a new Window's Phone 8 and upon setting up my phone account it automatically generated an new XBOX Live gamertag before I had the chance to enter in my current gamertag. 

I spoke with a rep and they told me I had to wait 30 days and then play roulette with my gamertags and 3 separate emails. 30 day mark arrived and upon doing this a device sensed t hat I was logged in and auto generated another gamertag. I suppose I am posting this to see if anyone else has experienced this problem and if/how it was remedied. Please let me know if you found a viable solution.



Question Info

Last updated July 5, 2018 Views 1 Applies to:

On your phone during setup it should have asked you to login to your account if you have one. Doing so would log you in to an existing account with the gamer tag you wanted to use.

If you told it to create a new account it would generate it for you initially.

If you want to go through setup on your phone again go to Settings and do a factory reset on the phone. Then when you go through the setup process login to the account that has your gamer tag on it.

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