XBOX Live Account

I have an XBOX 360 with Kinect. I had to format the unit to obtain more storage room. Now when I turn it on it asks me to sign up for XBOX live. I already have an account. Why can't I just sign in on the XBOX instead of it always wanting me to join XBOX live? Please help!!


Question Info

Last updated July 4, 2018 Views 0 Applies to:

Hi MJ2442,

Sounds like you may have inadvertently deleted your profile.  Here are the instructions on how to download your profile

  • Press the Xbox Guide button on your controller (large X button in the center of your controller).
  • Select Download Profile.

Note Not seeing Download Profile? Press X to sign out of your profile.

  • Enter the Windows Live ID associated with your Xbox LIVE gamertag.
  • Now, enter your Windows Live ID password.   

    Note If your account is an Xbox LIVE child account, the parent’s Windows Live ID information is required to download the profile.

  • Select the storage device for your profile (for example, Hard Drive).

Your profile will begin downloading. Once your profile is downloaded, you can choose whether or not you want to require your Windows Live ID password to sign into your profile.

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