xbox live account

Many years ago I made an xbox live profile that I ended up just giving to a friend. The problem is that the email address associated with the profile was deleted by the email service provider.  My friend can't change his gamertag or change the windows live ID associated with the account.  The gamer tag is [REMOVED - DO NOT POST OTHER GTS]. I was need someone who works for xbox live to switch the windows live ID associated with the account. 


Question Info

Last updated July 5, 2018 Views 0 Applies to:

Yes. This is, BTW, a Microsoft Account issue, not an Xbox issue, because you have to have the password for the old addresse before you can change to a new address; the Microsoft Account support folk have their own support forum at

 0) If you already have a second Microsoft Account addresse (formerly known as the Windows Live ID) you can skip step 1 altogether

 1) Make a new Microsoft Account at which after you complete it should lead you to the Account Summary
  1A) If you don't get to the Account Summary page, go to http://Account.Live.Com and sign in there.
  1B) If you are prompted to cofirm the email addresse, please do so.

 2) Complete the security information by clicking on the Edit Security Info link below. Make sure to add the Security Question down below as well as a cellular number in the Phone Numbers field and an alternate email addresse which is different from the Microsoft Account addresse.

 3) Then, enter in the addresse bar of your browser. Fill in the form there, with the subject  EMAIL BEHIND MICROSOFT ID IS BROKEN - give a good working email where their support folks can find you. You should receive a response within a day, the gods willing.

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