xbox live account

Is it a tall possible to change email for a Xbox live account if you don't know the password for your current Xbox live account because none of the password reset options seem to be working for me
 

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Last updated July 5, 2018 Views 6 Applies to:

Unfortunately, no. The password for the account is required to change the microsoft account email address. If you have tried all of the password reset options on account.live.com, and have come up empty, there still may be hope. With enough information to get through security with the support agents at xbox (1-800-4-MYXBOX), there is a way that they can help you with getting your password reset, so that you can access your account. I would give them a call!

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1) If you can't reset it, go to http://account.live.com/acsr SAVE THE EMAILS SENT TO YOU

 

2) If that fails, contact Support and provide them with the Console ID number from Settings | System | Console Settings | System Info (it's on the 2nd line) and the reference number from the email sent to you in Step 2, and submit a UE Request to have Microsoft Accounts send you a password reset. It is faster to have the Agent call you by going to http://support.xbox.com/contact-us?xr=footnav#0:6:3 or you can look up the phone number from the 1st web link in the .sig shown below.

 

3) Should all THAT fail,

 

A) If you already have a second Microsoft Account (formerly known as the Windows Live ID) you can skip step B/B1/B2 altogether

 

B) Make a new Microsoft Account at http://startup.live.com which after you complete it should lead you to the Account Summary

 

B1) If you don't get to the Account Summary page, go to http://Account.Live.Com and sign in there.

 

B2) If you are prompted to confirm the email address, please do so.

 

C) Complete the security information by clicking on the Edit Security Info link below. Make sure to add the Security Question down below as well as a cellular number in the Phone Numbers field and an alternate email address which is different from the Microsoft Account address.

 

D) Then, enter http://go.microsoft.com/fwlink/?LinkID=242792 in the address bar of your browser. Fill in the form there, with the subject EMAIL BEHIND MICROSOFT ID IS BROKEN - give a good working email where their support folks can find you. Do NOT mention Xbox else the Microsoft Accounts folks will drop you like a hot potato. Once you send the email, you should receive a response within a day, the gods willing.

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