Xbox Live Account

My Gt Ch3f x Bertolli was recentley suspended for an unknown reason and  i had just put a 3 month on the account like two days before the suspension so i was wondering if i could get a refund or could you transfer the 3 month to another account because i spent the rest of my birthday money on that 3 month thanks for the quick reply

 

Question Info


Last updated July 5, 2018 Views 0 Applies to:

You can post in this forum to find out why you were suspended - forums.xbox.com/.../41.aspx

If it's a permanent suspension, everything you have on the account is forfeit, including live time.

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Wait so if its permanent i cant get my money back or switch live to another account

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Right

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well i was talking to them on the phone and when i gave the man all my info i guess he was sighed and he said that nothing was wrong with my account and that xbox live team would be checking into it

It was a permanent ban but before i got it i was sighed out of live and told to recover my account so i did then it said i was banned  

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Phone support doesn't handle suspensions/bannings so they have no information for it. You would have to post in the forum I linked earlier to find out why.

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if its number 14 then i did but it didnt show it on there

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You have to wait for them to approve the post. Sometimes they'll also answer off the boards via email or private messages. But they would be the only ones with information about your suspension.

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