I tried signing into my XBOX account tonight and it gave me a message that my account was put on hold/suspended due to payment options. I called XBOX live and the support agent told me that the reason my account was on hold was due to an unauthorized access claim that happened on August 21st, 2011. The agent told me that once the fraud team gets ahold of my account, the investigation is usually completed in 24 to 72 hours, or 1-3 days. I asked to be escalated to the agents supervisor. I was escalated and the supervisor was able to tell me that the fraud team got ahold of my account on September 5, 2011. It is September 9, 2011 and my account is still suspended. That is 2 days longer than the quoted 3 days maximum the support AND supervisor told me to begin with. This all started when someone joined my party that I didn't know so we kicked him, then he joined back and threatened to hack me. He proceeded to call XBOX support team and feed them bogus information saying that MY account was actually his and that I had hacked him and changed the information. He was trying to get the XBOX guy to give him my information so he could access my account. The support guy filed an unauthorized access claim and that is how this all started. I guess what I am trying to figure out is why this investigation is taking so long when all the fraud team would have to do is spend 5 minutes looking at my case and decide that this was just some kid trying to get access to an account that wasn't his. I pay 60 dollars a year for XBOX live and I would think that they provide quality service and a secure account, but it seems to me that there are some loopholes that should be patched!!! I want help! Please help me!!!!