Was advised to post here in reference to my XBOX Live account get NOTORIOUS.
I received a message on my console sent Live yesterday regarding the Beta. I followed the instructions on the message and was unable to sign into the email part of my Microsoft account although I did have access to my XBOX Live account and was connected to the service. I attempted my secret answer and was unsuccessful. This email was created before mobile proofs where I could receive a text message with my mobile phone. I also attempted the recovery process but apparently I'm not able to provide enough information. I called Support (18004MYXBOX) and attempted to get more information on how to fill out the form. The agent informed me she would escalate to your security team and I would receive a response in 5-7 business days.
Also the information I've gathered through the support FAQ, your support team via call center, chat with xbox live ambassador, and chat with support as well as Twitter is leading me to believe everything I've had associated with my gamertag and xbox live is gone?
There was only one credit card tied to the account and that was called in and removed after a 30 day process prior to 2012. The card is cancelled and I no longer can provide that information. I use prepaid 3 month xbox live cards but the card my account is currently using has been thrown away and your support team wouldn't provide the last 5 digits of the prepaid code nor could I pull it up through my xbox live account. No emails ever sent from that account. I can provide previous reference #'s and the previous security question. Why in the recovery process does it not ask for the phone number associated with the account, street address, etc. I can provide every last piece of information with anything tied to my XBOX Live account but can't provide the password or security question I chose over a year ago.
Which I understand is my fault but I can't believe the agent on the phone would flat out lie to me when I asked if this would interfere with my xbox live. Now I can't access my Live because it's requiring my password. This was something I the owner of the account enacted and went to get support but instead I feel shunned, mainly because now I can't get online and play any of my games or access any of my content.
Are there next steps? Is my account now lost? I can provide anything and everything needed but these questions on the recovery form are very limited and what happens when that form doesn't work? Do I lost everything? Do I get a chance to speak with the security team and have the opportunity to prove who I am? I'm extremely lost here and honestly feel betrayed.