XBox Live Account not connecting

New to XBOX!  I created a free profile on my PC using my live.com account.  I tried to connect to XBox live, I used the original gamertag that the system gave to me when I tried to connect to Live.  Didn't work.  It told me "This Windows Live ID ia associated with a differnt gamerta.  Enter anohter Windows Live ID and Password."

So I logged out of everything on my PC..I thought maybe I logged in wrong....nope.  I used the right account and password.  I checked my xbox live account and the correct email address is used to try to log onto the XBox.

So...I changed my gamertag (actually I didn't realize that I could, so I did)  It is still giving me the same error.  I quit unless I get help.  Bought this for my son to play online with his friends, having mega problems getting it set up, but nothing that I haven't been able to figure out.  This one has me stumped.  Help

 

 

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Last updated July 5, 2018 Views 2 Applies to:

Contact xbox  customer support go here http://support.xbox.com/en-us/pages/contact-us.aspx

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So you are unable to create a GT, or are you unable to connect to LIVE after creating an account?

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I am unable to connect to xbox  LIVE after creating an XBOX LIVE accout online.  It keeps telling me to use a different Windows Live Account.

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Use this guide for recovering your profile to the console (forums.xbox.com/.../37357.aspx). It sounds like you are trying to create a new GT on the console instead of importing the one you already made.

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