My Xbox account has been hacked and all of my points have been spent on FIFA crap. I don't even own FIFA. I've called Microsoft support 3 times now and have gotten the same response each time. It is being investigated. I've had absolutely no contact from anyone at Microsoft and have been told that I should have gotten a response in 72 hours. I've been told that the investigation could take up to 2 weeks; which have already passed. I had over 4000 points on my account and now I have nothing. If I can't trust Microsoft with my money I'm going to stop spending money with them. I simply want the points back so I can actually spend them on things that I want to play. Can I please get a response from someone at Microsoft that isn't, "just keep waiting."