Xbox Live account Hacked

I would like to comunicate to the enforcement team that my xbox live account was hacked and that somebody has purchased several Fifa Points in my credit card. Also that the same hacker signed in Xbox Music Pass.
My gamer tag is Joao Madeira

Thank you. 

 

Question Info


Last updated July 5, 2018 Views 6 Applies to:

You will need to contact support directly to start an unauthorized access investigation. 1-800-4my-xbox if you're in the US/Canada or support.xbox.com/contact-us

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Hey there Joao,



Sorry for hearing youve beeing hacked, but the Enforcement Team has no contact actually (like an Email, TelefonNumber etc.) :(



But, you can call the Xbox Support, there will bring it to a extra Team, they will check your account (you account will may get blocked a little time), then they see, if you buyed it, or someone else. If it was someone else, you normaly get your money back and the "Hacker, Phisher etc." will may be banned or something else.



Did you recived some Email form Xbox, that may say like: "Problem with your Account, please Login on This page: [...]" ?



Xbox Support (US): 1-800-469-9269 or 1-800-4MY-XBOX

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