Xbox Live account hacked

So I tried to sign into my xbox live account earlier today and it worked fine then about an hour later i randomly disconnected form live, I couldn't sign in until I recovered my gamertag, then I went to get dinner came back on and I received the same error; I tried to recover my gamertag to no success so I reset my password and then recovered my gamertag.

Upon signing in I noticed some (about 70) Microsoft points were missing and I had unlocked some achievements on Fifa 12 (I don't even own that game).  I tried to call the call centers but they are closed over here till tomorrow.  IS there anything that can be done to help?  (Like console ban whoever recovered my account.)

Also my credit card details are on this account, I would like them to be removed.

Thanks  very much for any help,

Andy.

 

Question Info


Last updated July 5, 2018 Views 5 Applies to:

You'd need to phone support to make all that happen.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

I have but support arn't open till tomorrow i also have there console ID 022064082149

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

im sorry but thats the only way mate but dont worry you will be able to get your msp and stuff back

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

TDC, how were you able to get their console ID?

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Yeah how did you get that console id number, who be crazy to see how many of us were hit by the exact same console. I'm sure with all the people who have been hit by this, theres gotta be a few double dips.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Dude same. I lost everything on Fifa 12 and lost 2400 MP. Microsoft are *** and dont take quick enough action.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.