Xbox live account disapeared!

Hi there

When i try to sign into my profile it says "your xbox live membership information isnt valid. please use a profile that contains a valid membership or recover your profile from xbox live." and when i recover my gamertag it says "this account is not valid" even though i brought a 12 month membership 3 months ago!

please help!


Question Info

Last updated July 5, 2018 Views 3 Applies to:

Are other profiles able to recover on your console? Can you recover your profile on a different console?

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.