xbox live account connected to closed email

my xbox account was created when I had an email that has since been closed and deleted. I didn't care because I never bought anything on xbox live.

now my stepson wants me to buy an addon to one of his games. OK. I tried to add points but it wants me to enter a security code sent to the closed email account.

can I add points to my account? or should I just start over?


Question Info

Last updated July 5, 2018 Views 2 Applies to:

You can do either. Starting over is faster, but if you log into the main e-mail address at, and add a new contact e-mail address by clicking on account from the drop-down menu that populates when you hover over your name in the top right corner of the screen, you can wait 30 days from there and use that proof to verify with.

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