Xbox Live Account Compromised on 8/15

It has been almost 6 weeks now since I filed an unauthorized access claim and every week I call I get the same response that It shouldn't bee too much longer.  On August 15th I got the 4,000 and 6,000 Microsoft point confirmation emails, but also received a migration to Brazil confirmation.  When I called on August 15th I was told it should take up to 21 days, but it has been 39 days!  A CS rep "escalated" my account last friday and said It should help and be done within the week so I called again just now and the rep said it shouldn't be much longer.  I received the first email from the investigation team saying there is a delay in processing your request, so we're sending you a free, 30-day Xbox LIVE membership code that you can use to create a new, temporary account and that they may contact me within 30 days.  What is going on?  Why is it taking so long?  Why can't the rep even guess as to why it has been almost 6 weeks?!  Reading on the forum has made me very skeptical that I may never get my account back anytime soon.  Has anyone had the same problem where their account was migrated to Brazil?

 

Question Info


Last updated July 5, 2018 Views 0 Applies to:

* Please try a lower page number.

* Please enter only numbers.

* Please try a lower page number.

* Please enter only numbers.

<-----colombia....same boat as you. all i get is the run around

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

When did you lose your account?

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

july 14th

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

That's ridiculous, I guess I'll be waiting a lot longer.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Once the account has been migration to somewhere else, it can not go back i am reading, i am guessing why it is taking that long.

My account was stolen last Friday, and i was surprised to see a email saying i can get it back!

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Really?  Was it migrated somewhere else?  

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Xbox Support isn't giving you the run around, it's just these cases get sent to a different department that your standard xbox agent doesn't have access to.  If they say "it will be done soon" its because they dont have an update from the other department.  

And as far as your account being migrated, there's no way to migrate it back to the US, thats why it's taking so long.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Ok, if they don't know the answer they shouldn't say "it should be done soon."  And if it can't be migrated back to the US, what is taking so long?

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

We're very sorry for the delay, but rest assured that the investigation into your account is still ongoing and that you will be updated by email once it's finished.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

So there is still a way to migrate it back to the US?  Can you give me any specific updates on my account and how do you know its still ongoing?  

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

* Please try a lower page number.

* Please enter only numbers.

* Please try a lower page number.

* Please enter only numbers.