XBOX Investigation Question

Does anyone know if there is a way to cancel an investigation in progress and restore an account? 

My account was hacked on Sunday and the kind people who hacked it just bought a lot of FIFA DLC and used up my xbox points. Fine, it sucks, but now I've regained control of the account and changed the passwords. 

I'd sooner lose $20 worth of points than a month or more of service, so I'm hoping someone out there knows if this is possible.

On a side note, the folks I've spoken to at xbox support have been nothing but helpful and nice, so don't take this as complaining about them at all. 

 

Question Info


Last updated July 4, 2018 Views 12 Applies to:

I don't think they can. I'm in the exact same situation now as you, and i've seen a couple others where they purchased 10k MS points and Fifa Online within the past week or two. I think they would have given us the option to simply report it and secure the account if that was the case. I think we're stuck waiting it out which sucks considering you don't hear from them right away

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no way to cancel it I am afraid you will just have to wait it out.

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