Xbox home won't load up

I can watch tv play games but the home screen won't load help
 

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Last updated July 4, 2018 Views 7 Applies to:

So the 'Home' button and Kinect 'Xbox Go Home' commands don't work?

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They work but it's a blank black screen

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Hey there ducky! Hmm, that's definitely an odd issue.

Are you able to play game or apps? For example, if you have Dead Rising 3, can you put the disc in the drive and say "Xbox, Play Dead Rising 3" and have the game come up? I'm just wondering if it's only the home screen that isn't working for you.

Also, try unplugging the console from the outlet entirely. Wait at least 5-10 minutes, then plug the console directly into the wall outlet (not into a power strip).

Let us know how that goes and we'll be standing by to hear back from you. ^_^

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