Xbox Guide Problems

I can bring up the guide but I can't use any part of it, not even redeem code or anything else.

Question Info

Last updated July 5, 2018 Views 3 Applies to:

Hey Cheetos,

Sorry to hear you're having issues with your guide.

When you say you can't use any part of it, what exactly are you seeing?

  • Can you not navigate to different tabs of the Guide or can you not select items from the Guide?
  • Does this happen with any controller you use to bring up the Guide?

I would recommend trying these steps first:

  1. Clear your system cache
  2. Turn off your console
  3. Wait 30 seconds
  4. Turn on your console
  5. Sign in to your profile

Please let us know the answer to those questions and how those steps work for you and we'll go from there. 

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