xbox gold live 4 years rest to 1

hi i have been a xbox live gold member from the 25/03/07 wich is 4 years and today 14/12/11 i looked at my profile and it has reset to 1 year can any 1 help thanks

 

Question Info


Last updated July 5, 2018 Views 6 Applies to:

* Please try a lower page number.

* Please enter only numbers.

* Please try a lower page number.

* Please enter only numbers.

Well I think it resets if you run out of gold and then you put more gold on your account.  What exactly is the problem?

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

@lukear9

No, that's not true - it doesn't reset if you run out of gold. It simply stops counting time; if you put a new gold card on, it continues where it left off.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Hey there SCARFACE! Have you been a LIVE member the entire time?

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

I have the same problem. Yesterday it just reset all of a sudden. I was at 5 years and now it says 1.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Is this causing a problem or anything?  Like your console not working or something?  Because I am kinda missing what the problem is?  

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

i have been a gold member all of the time

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Hey guys! If you're still having this issue, we've instituted a fix and you can try re-downloading your profile to your console. This should resolve the error you are seeing with your tenure. Please let me know if it does! :)

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Miss Portia - I just deleted and redownloaded my profile to try to resolve the same issue (5 years to 1) and it wasn't resolved.  Is this an issue with the new, more portable profiles?  I am using my profile on two consoles.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

@Xepherys you should try deleting your profile on both consoles, then redownloading it. That should fix it.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Kind uh, I did that (there's actually another longer thread in this forum about the issue).  Tried clearing the cache on both, deleting it on both, and downloading it just on one.  Still says 1 year.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

* Please try a lower page number.

* Please enter only numbers.

* Please try a lower page number.

* Please enter only numbers.