Xbox Freezing After Gamertag Recovery

After a little more than a year of both my Xbox and Xbox account working very well, I've been experiencing problems that have made it unplayable for the last few weeks.


It started out with my profile not working, and any time I tried to recover it, I would get a message that it could not be stored on the hard drive. I went to google to solve the problem, and discovered that I had a corrupted profile.


I followed the suggested directions for a corrupted profile--deleting the profile and then recovering it. However, now anytime I try to recover it, it takes about an hour or two to recover when it used to take about 2 minutes, and about 10 seconds after it recovers, the Xbox freezes, forcing me to turn it off, and when I turn it back on, my profile is not there and I must recover it again, but the same freeze happens.


A few extra concerns/information:

-I have the Modern Warfare 2, 250GB console, if that matters to anyone

-I connect to Xbox live via a long wire connecting my Xbox to my router

-The Xbox seems to run slower than it used to with regards to loading, i.e. when I press "Recover gamertag" it takes about a whole minute to load of the screen where you enter the email

-I can play offline and it usually does not freeze (although it does once in a awhile)

-My brother recovered the profile on his friends Xbox at college and it worked fine


This leads me to believe that for some reason, the combination of my gamertag and console does not work for some reason. Any suggestions?


Question Info

Last updated July 4, 2018 Views 8 Applies to:

There are two things I suggest. First, in case the issue is with your console's memory, try clearing the cache. You can do so by following these steps:

Go to memory> Highlight the HDD> Press Y> Yes

If that doesn't do the trick, it's likey an issue with the network . If that's the case, please try resetting your network hardware by following these steps:

Power down your console and network hardware
Turn off your Xbox 360 console, and then unplug your modem and router (or gateway). Wait 30 seconds before moving on to the next step.

Re-activate your network hardware
Plug the modem back in, and be sure to give it at least a full minute to come back online. When it’s up to speed, do the same with your router, and repeat this step for any additional piece of network hardware you’re using. When all of your network hardware is running, turn on your console.

Run a LIVE connection test
Go to the ‘My Xbox’ channel in the dashboard menu, selecting ‘System Settings’ on the far right, and then ‘Network Settings.’ Select the appropriate network (wired or wireless), and then select ‘Test Xbox LIVE Connection.’

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