xbox freezes on dashboard

i've gone through the troubleshooting for the frozen screen on this site and im still having problems. it only happens when im connected to xbox live, so it doesn't install game updates sometimes. also it freezes up the most when i try to get to my friends list and messages through the guide button menu. 

 

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Last updated July 4, 2018 Views 0 Applies to:

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Hey Byzantine, sorry to hear about the screen-freeze troubles! Just to be sure, are these the steps you tried working through? If not, can you please do so now? It should only take a few minutes to do so. 

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yeah its the first time this has happened. and i gone through the whole troubleshooting thing to

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