Xbox disconnects from Xbox Live 15-20 minutes after signing in

Location: London, UK

Modem: Virgin Superhub, aka Netgear VMDG480 (Wireless functionality disabled)

Router: Belkin N1 Wireless Router, model F5D8231-4, v3000.

Connection type and encryption: Wireless, WPA2 Personal - AES.

uPnP: Enabled on Wireless Router, disabled on Super Hub (although initially on - No change)

NAT: Open

Error Codes: N/A

Internet Type: 30Mbps Broadband (Cable)

ISP: Virgin Media

No messages appear on the "Test Connection" screen.

Hey guys,

I'd been using the Virgin Super Hub to connect wirelessly to Xbox Live for a few months, and although that had its downsides, I hoped that connecting an old wireless router would eliminate all problems, which it did in regards to network-wide dropouts and wireless dropouts, but I'm now having an Xbox-only problem which I have no idea how to solve.

I connected my old Belkin N1 Wireless Router (which had no issues when I used it before) to my Super Hub and set up a network using this exact method and it is fully functioning. To clarify, I have also turned off the wireless functionality on the Super Hub, effectively making it a modem. I have also forwarded all the ports I need to maintain a good connection on Xbox Live. I can connect to Xbox Live using this setup and have a perfect, open connection using it. However, 15 to 20 minutes after turning my Xbox on (even when just sitting on Dashboard) it disconnects. I can re-connect instantly and nothing else connected to the network is affected. It stops me from playing back-to-back games and it's really annoying.

Pingtest results: 32ms ping, jitter 19ms with 0% packet loss, Speedtest results: 28.49Mpbs download speed, 3.09Mbps upload speed. Interestingly, with the speed test, it said that the Ping was 48ms.

I can't understand why only my Xbox Live connection drops out.

Can anyone help me out here? Any advice would be greatly appreciated.



Question Info

Last updated July 4, 2018 Views 1 Applies to:

Did you try using this resource?

If that does not work, I suggest calling Xbox Support at:

Toll free: (800) 4MY-XBOX or (800) 469-9269

Direct dial: (425) 635-7180

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.