Xbox Disconnects every 5-10 minutes, but will hold for up to an hour.

I've spent about 3 hours total with xbox support and I'm not having any luck. Typically it works for the duration I'm with them on chat, then when I get off about 5-15 minutes later it disconnects.

When I test my connection, the network and internet connect, but the xbox live will not. Sometimes it reconnects randomly for up to an hour before disconnecting again. I've done traceroutes during disconnects to my internet provider and everything is stable. I called my internet provider and he said that they are having "a lot of xbox LIVE" problems. He said it would be fixed by connecting my ethernet cord straight into the modem. He then told me that it was xbox's fault and I had to wait for an update. The modem connection worked for a while, but then within an hour was back to disconnecting.

I have rebooted my router, modem, deleted corrupt files, cleared system cache, entered port numbers for 360, opened my NAT settings, checked for data corruption in my profile, tried using my wireless adapter, deleted the last LIVE update and redownloaded it. Again it appears "fixed" but within an hour it loses the connection again.

I have not had problems disconnecting for the last year and half in my apartment. It just started on Presidents Day when I got back from a trip. (I had taken my xbox with me and it worked fine at the other place on LIVE).
 

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Last updated July 4, 2018 Views 66 Applies to:

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Hey there Yami! Sorry to hear you are having these frustrating disconnect issues. Since your ISP has stated they are seeing a lot of issues with connecting their customers to Xbox LIVE, I'm thinking it might be something on their end, but let's run through the basics here just to see where we're at.

First, you said that your network test fails at the LIVE step, correct? Can you check out this page (support.xbox.com/.../errors) and check out the links under that connection error to see if any of the steps listed there help you out. If not, please let me know what you tried and what happened.

If those steps don't help, it would help me out if you were to post back the answers to the bold questions found here (forums.xbox.com/.../155724.aspx). When it asks you to run the network test and post back the answers, do this test right after you get disconnected, not when you are connected properly. Once we have all that info, we can go from there. Thanks!

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I've done everything suggested in support.xbox.com/.../errors). It fails to fix the problem and then tells me I'm being dumb and xbox LIVE is probably down.

I have noticed that whenever it disconnects me and I open system settings, it reconnects often. Often times I can sit in the dashboard without a problem but when I start a game or netflix it disconnects immediately or within 15 minutes.

What Country/State/Province do you live in?  Minnesota


Modem brand & model number: 
Comtrend, Model # CT-5372

Router brand & model number: 
Cisco Linksys E1200 serial #10810C13142910

If Wireless, are you using a white or black external adapter, or an internal (Xbox 360S) adapter?
I am using an ethernet cord, but I have an external black adapter as well.

Things you have tried: Cleared system cache, deleted corrupted data, checked for corrupted profile, rebooted modem, router, xbox, uninstalled LIVE updates and reinstalled, opened ports manually, restored factory settings, tried using wireless adapter & sacrificed a goat to the xbox Gods.


Is UPnP Enabled? Yes/no/Unknown: I'm not sure.


Do you have a NAT error? If so, what is your NAT? No.


Any Error Codes you encounter: 
Xbox LIVE: Failed

Who is your ISP(Internet Service Provider)? 
Paul Bunyan Communications

After you run "Test Xbox LIVE connection" press “Y” for "More Info”. In the pop-up that appears, what are the following values, if shown? (If a value below does not appear for you, just leave it blank.)


W: 0000 - 000B


X: 0000 - F001


Y:
0C88-1C40

Z:
0000-0000

ID:
0006-0000

L: 0015 - 10F0


Q:
8015-1004

T: Wired


D:
192.168.203.101/192.168.203.102

S:


C:

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Thanks for the info, and I'm sorry the steps I provided did not help you out. You mention that you see disconnects frequently when starting a game or app, correct? Sometimes this can be fixed by downloading your profile again. Give that a try and see if it helps. Also, are any other profiles on your console seeing these issues as well? Let me know, thanks!

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By "downloading profile again" do you mean... delete my profile then recover it and lose all my saved data in the process? I really don't want to lose all my stuff right before Mass Effect 3.

I'm the only one with a profile on the console.

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Oh, no, I don't want you to delete anything. All I want you to do is download your profile again. This won't delete any saved games at all. Sorry for the confusion in my last post. I hope this clears it up, but if you have more questions, just let me know. Thanks!

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Okay. I tried it. When I deleted my gamertag it took about 45 minutes for LIVE to connect again so I could recover it. It is still disconnecting. I spent 3 more hours with xbox chat support. We thought we fixed it after manually opening my ports again. It held for about an hour and forty-five minutes then disconnected about 30 minutes after getting off with xbox support.

I've noticed that there's been an EXPLOSION of people complaining about disconnecting. This seems to have happened all after the February 16th update. I think it's probable there is a connection between the two and having people jump through hoops and try 1,000 different things is going to make a difference if it's from the update.

However, I do know that when I was at my parents house I was never prompted to do an xbox LIVE update the 16th. I was never asked to dl a new update until the 22nd. With the 22nd update would it have downloaded any other updates I haven't already received? It's still disconnecting either way.

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i feel your pain. ive run my internet provider through the wringer as well. im fed up with this blame game

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Yeah, they've tried to work with me, but I don't think it's them. It has to be LIVE. They tried giving me a switch to bypass my router and said it "worked for others" but I'm not having any luck with it. It's getting to be ridiculously frustrating. You and I know we're not the only ones being affected by this and it all started happening after Feb 16th. I wish xbox would get the hint.

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I have a bypass switch as well bu sometimes my nat is still closed and then i Plug into router and its open or visa versa. I did go back and delete an update file off my hard drive yesterday and it didnt kick me off yesterday. Not sure if it is just coincidence or not

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Hey fellas, i agree with u 110%. There is a huge problem with LIVE since the update. I dont get disconnected but i have tons of other issues that arose since the feb update. Its their issue not ours. I was told to buy a new unit, haha, really!?!?! I ended up getting the update to download but thats about all now. Dashboard wo.t load, cant download anything from my history, its pretty bad. single player campaigns until its fixed i guess.

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