Hello, just the other week I got a new modem with built in wireless and I haven't been able to connect to xbox live for more than 10-20 minutes at a time, whenever I get disconnected and do a connection test it tells me everything is fine, and lets me log back on for another 10-20 minutes. My xbox is plugged directly into the modem I would appreciate assistance in this matter as I know barely anything about modems,
What Country/State/Province do you live in?
Modem brand & model number:
Ubee, DOCSIS 3.0 Compliant
Router brand & model number:
Not using a router.
If Wireless, are you using a white or black external adapter, or an internal (Xbox 360S) adapter?
Not using wireless for my xbox, my cable is connected directly to the modem
Things you have tried:
Resetting the modem and xbox countless times changing the control channel.
Is UPnP Enabled? Yes/no/Unknown
Do you have a NAT error? If so, what is your NAT?
No NAT Errors so far.
Any Error Codes you encounter:
status code 8b010008 several times.
Who is your ISP(Internet Service Provider)?
After you run "Test Xbox LIVE connection" press “Y” for "More Info”. In the pop-up that appears, what are the following values, if shown? (If a value below does not appear for you, just leave it blank.)
W: 0000 - 000B
X: 0000 - F001
Y: 20A8 - 4860
Z: 8007 - 2741
ID: FFFF - FFFF
L: 8015 - 1909
Q: 8015 - 100C