Xbox dashboard freezing

Whilst signing in to xbox live my console freezes and is unable to return to the dashboard. This also happens when i try to return to the dashboard from within a game. At the moment the only way i can connect to live is when i already have the game loaded. I have try clearing the memory cache but this has had no effect at all. Any solution to this problem would be much appreciated.

 

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Last updated July 4, 2018 Views 2 Applies to:

Hey Haines.

Here is a sticky about consoles freezing and troubleshooting the issue.
One of them is clear the cache which you have tried but there are other steps to try I believe.

Hopefully something will help.

Also do you have the necessary ports open and an open NAT?, and have you run a connection test via network settings on the dash?..

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