Xbox crashes when playing videos

Everytime I watch a video on YouTube my xbox one freezes the video and instantly shuts down. This has even happened when watching a game trailer in the xbox store. Has anyone else had this problem? This wasn't a problem when I got my console on day one, it has only happened in the last week or so. I guess I'll have to contact Microsoft and get a replacement...does anyone know how long that process takes? What sucks is most of my games are digital downloads. If I get a replacement console I will have re download everything and there goes my bandwidth for the month.

Discussion Info

Last updated July 4, 2018 Views 0 Applies to:

Just download your most played if need be. I also heard they send you a loner first and put a holding charge on a credit card so at least you have your one until the 'loner' comes. Sadly you would have to download games on your loner and then do a again when they send back your refurbished original. I could be wrong though, I'm just going off hear say

Have you tried any troubleshooting steps listed in the support section?