Xbox controller won't work when signed into xbox Live

Hello

I have a bit of an odd problem: my Xbox controller buttons won't work when signed into Xbox Live.

I thought my controller had broken so purchased a new one but tonight discovered that when I play and am signed into Xbox Live, the Xbox wont register any of the buttons I press. It is only specific to one game though (Injustice) whenever I play any other game it's fine but in order to play this game I have to sign out of Xbox Live and that includes just to play single player offline.

Is it the game or my controller or my Xbox? I just cannot figure it out at all.

Please help.

 

Question Info


Last updated July 4, 2018 Views 4 Applies to:

Hello LamentedPrince!

Sorry to hear about the controller trouble. It definitely sounds to be a game specific issue if this isn't happening with anything else, it is a very weird issue though. If you visit Settings > Storage > Injustice, can you delete the game's title update and then clear your Xbox 360 console's cache?

After you try those steps start the game back up to see if there's any change. If you're not seeing any change can you try a wired Play & Charge connection to see if that helps?

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