xbox continues to corrupt profiles, wont let me redownload

Hi. I've been having problems with my xbox the past few days. I first noticed this problem when I went to sign into one of my accounts but it was missing. I could still see my offline accounts so I figured it was just an xbox live problem.

I start up my xbox the next day and this time all of the profiles are missing. When I checked my storage device it said all of my profiles were "Corrupted". I thought I could just delete and redownload my profiles but I kept getting error code 80070020 (I looked this up, and even when I restarted my xbox multiple times it wouldn't work).

Then I couldn't access my storage device at all because it was "unformatted". In order to format it I had to delete all of my files, make a new profile, and start over. Of course, next time I start up my xbox the new profile I made is corrupted. I don't have a hardrive (just the xbox) so I'm wondering if that limited space has something to do with it? I'm not sure, but if anyone could help me with this I would greatly appreciate it because I just want to fix this and move on, lol.

 

Question Info


Last updated July 4, 2018 Views 56 Applies to:

Hello, it seems the information on this specific code is somewhat limited in the troubleshooting guide listed here. support.xbox.com/.../error-code-80070020  .  

It states "If you get this message and error code, it means the download attempt failed, but the problem might be temporary."

Since you have already tried downloading the profile again , I would go ahead and contact Xbox support directly either by calling them , or choosing to chat with Xbox support here support.xbox.com/.../contact-us

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