Xbox continually disconnecting from xbox live

i have a linksys e2000 router and a SBV5120 Motorola modem but I do not believe they are the problem. I have an open NAT type and each time I log into Xbox live, I will get disconnected for an unknown reason after about 10 minutes. I then immediately go to the Test Connection Screen where it tells me my connection is perfectly fine. I checked the xbox live status and it says it is up and running but my xbox can't seem to be connected to the service. It has been this way ever since a hurricane passed over and blew out the power while the xbox was online.

 

Question Info


Last updated July 4, 2018 Views 0 Applies to:

Please start with our Connection Guide (forums.xbox.com/.../9.aspx) for suggestions. If none of them help, please post back here with the answers to the bold questions. Thanks!

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.