Xbox constantly disconnects (especially Netflix)

Hi,

We are having major disconnection problems with our Xbox Live. We have extensively read all the FAQ's on this forum and tried all the trouble shooting tips. The problem persists.

We activated Xbox Live Gold (Family account) end of Dec, 2012. Service was running flawlessly with Netflix streaming and everything until about a week ago. Starting the last week we are constantly getting booted from Xbox Live. This happens the worst when trying to watch Netflix but we also get booted when sitting on the dash. Sometimes it's better than other, sometimes it'll disconnect constantly after a min or two. And sometimes it refuses to sign in at all. 

We have done EVERYTHING. The Xbox is hardwired in, and we have now replaced all the network cables and replaced the router with a brand new one. Netflix and internet works just fine on all other devices (laptops, netbooks, Bluray streaming). Our download speed is also perfectly fine on all other devices. 

When running the connection tests sometimes it's perfectly fine, sometimes it throws a NAT error (we have put the Xbox IP into the DMZ so that eliminates the NAT issue), now it's throwing an ICMP error. It seems to come and go with no consistency. 

Our settings are as follows:

W:4000-000B
X:0C00-F001
Y:20A8-48E0
Z:0000-0000
ID: FFFF-FFFF
L: 8015-100C
Q: 8015-100C
T: Wired
A: 192.168.123.100/255.255.255.0
G: 192.168.123.1
D: 8.8.8.8/8.8.4.4


Connection ADSL: 6MBdown/800KB up

Modem/Router: TP-link TD-8816
Core Switch: ASUS GX-D1081 8-port GB switch
XBOX Switch: TP-Link TL-WR1043ND Gigabit Wirelesss N Router

Xbox connection: Wired, Static IP.

Router config: NAT Firewall, port 3074 forwarded to XBox.
-----------------------
We have tried the following to resolve this issue to no avail:
1. Hardbooting of all systems (network, router, etc)
2. Replaced all network cables
3. Replaced the router
4. Assigned unique IP to the Xbox and allowed it to be outside the firewall 
5. Deleted Netflix app, cleared system caches, deleted system file "Microphone Calibration Data", redownloaded Netflix
Nothing is working! We'd really appreciate any more suggestions. We have tried talking to Xbox Live support on their chat and all they suggested was to remove the firewall. We refused to do that but we did put the Xbox IP outside the firewall so surely that can't be the problem anymore. 
Hope someone has a suggestion that'll work, we have Xbox Live Gold paid up for a year and really enjoy the console for our family, but the connectivity issue this week is driving us insane. 
Thanks so much!
 

Question Info


Last updated July 4, 2018 Views 6 Applies to:

* Please try a lower page number.

* Please enter only numbers.

* Please try a lower page number.

* Please enter only numbers.

You can do Port Forwarding or DMZ or UPnP but only one. If you have Port Forwards set up, I would disable the DMZ and the UPnP.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Okay we'll try that, thanks!

Right now we have left DMZ on and turned off the other two. If that fails to fix the issue we'll try port forwarding alone and then UPnP alone and hope it works.

MS suggests doing all 3, is there a reason that having all 3 enabled would be creating issues?

Oh and just for kicks the last connection test threw a DNS error. Sigh. This is so frustrating.

Currently running a movie on Netflix, fingers crossed that the connection will stay up.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Actually, MS no longer suggests all three. Also, Port Forwarding is preferrred over a DMZ when practical since Port Forwarding saves CPU cycles on the router and therefore your data passes through it faster.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Ok so now we have tried all 3 options alone. Port forwarding by itself, DMZ by itself and UPnP by itself.

DMZ by itself stayed up for 10 min, UPnP about 13 min and Port Forwarding by itself was the worst and dumped me again after 2 min.

So I still have no solution. Trying to redownload the profiles and see if it helps but I'm not holding out much hope. This is really frustrating!!

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

A sequential power cycle is a good step in clearing connection problems, and the order and timing of the steps is important to success:

 

1) turn off the Xbox and unplug the power supply cord from the back of the Xbox then

2) unplug power from the router (Some folks have a combination modem-router AKA 'gateway' or only use a modem with no router. If either, skip steps 3 & 6).

3) unplug power from the modem.

4) Wait at least 5 minutes then replug the modem/gateway power.

5) Wait 'til the light on the front of the modem/gateway which says ONLINE, READY, CABLE or DSL is on solid (not flashing), then plug in the router. If you have a gateway instead of a modem and router or a modem with no router, then when that light says it's ready, skip to step 7.

6) Wait until the WiFi light on the router is on; you may not use WiFi, but it's still a good indicator your router is finished booting up.

7) Plug in and turn on the Xbox.  For more background on Ports, see whatismyipaddress.com/port

 

If the problem persists, please send us the info we need from forums.xbox.com/.../155724.aspx so we may work on this further.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

having the same issue, theres a bunch of ppl tweeting the xbox support page as well, its not a "recycle your router"issue, theres clearly something going on on xbox's side

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

twitter.com/.../realtime

when twitter is blowing up, thats when you know its issue on their end, not yours

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Vibroplex - thank you, but we've already done the sequential power up/down thing. We've done it a number of times just in case, including right after we purchased and installed the new router. We just did it again today even though I'm pretty sure that isn't helping anything. 

Y0 Mac - I appreciate your reply! It's good to know we're not the only ones experiencing this issue. Hopefully something will be fixed soon as I'm pretty sure we've eliminated every issue on our end. I'm just glad we can watch Netflix on our Bluray player but it's really too bad Xbox is being so glitchey lately. We really enjoy the console and the product but it's really so frustrating to have constant connectivity issues. 

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

they finally updated the status page

support.xbox.com/.../xbox-live-status

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Not applicable as that status report refers only to Games for Windows LIVE and Windows 8.

Suggest clearing the system cache (it's just temporary files plus game updates, automatically reloaded) by:

1) Tap the silver Xbox Guide button on the controller, go 2 clicks right to Settings, pick System Settings.

2) Select Storage (or Memory if Storage).

3) Move over any hard drive or memory unit (not the Cloud) & press (Y) on your controller & pick Clear System Cache.

4) When asked to confirm storage device maintenance, choose Yes.

Delete profile from your console

1) go to http://xbox.com/accounts & click on Sign in at upper right - if you can't sign in then ** STOP: DON'T ** delete your profile. Please call Xbox Support http://tinyurl.com/XBLnumbers Option 2 for help with your account. If you can sign in, delete & redownload your profile on your Xbox this way:

2) Go to Settings - pick System - choose Storage - pick All Devices - choose Gamer Profiles

3) pick the gamertag choose Delete, and pick Delete Profile Only.

This deletes the profile but leaves saved games and achievements. Now, re-download your profile.

Re-download

1) Tap the silver Xbox Guide button

2) Select Download Profile (and if you don't see it, press the blue X button to make sure you're not signed in) and proceed with Profile Download.

3) Enter the Microsoft Account addresse for your Xbox LIVE gamertag when asked.

4) Enter the password for the Microsoft Account.

4A) If your account is an Xbox LIVE child account, the parent’s Windows Live ID & password is required as well to download your profile.

5) Pick the storage device for your profile (choose Hard Drive if you have one, or Memory Unit if you don't have a Hard Drive).

6) When the download completes you will be asked if you want the console to remember your password. If it's your home console, I'd say yes, otherwise I'd think carefully about leaving my profile unprotected on somebody else's Xbox!

7) Sign in, and retry.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

* Please try a lower page number.

* Please enter only numbers.

* Please try a lower page number.

* Please enter only numbers.