My 12 year old son was playing xbox and out of no where we got a mesage saying that the xbox console was banned and we have no idea as to why this has happened. He's 12 with disabilities and hasnt done anything fraudulent or  anything contrary to the xbox code of coduct. Can I please get an explanation as to why this has happened?


Question Info

Last updated July 4, 2018 Views 1 Applies to:

Microsoft do not un-ban previously banned consoles as they are permanent. They do not ban people's consoles/accounts lightly, they do so after several investigations. 

The most common reason for a banned console is modifying it, but there are other reasons such as marketplace theft.
You might want to post in section 14 in order to get an official answer. Although they might just delete your thread and post a link like below.

Console Ban

You might also want to check out this thread.           

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