Xbox connects to network but not internet

What Country/State/Province do you live in? New Zealand
Modem brand & model number: D-Link DSL-2730b
Router brand & model number: I dont know someone tell me how to get?
If Wireless, are you using a white or black external adapter, or an internal (Xbox 360S) adapter?Internal
Things you have tried: Upnp, Move modem closer ethernet cord restarting modem rebooting router
Is UPnP Enabled? Yes/no/Unknown Yes
Do you have a NAT error? If so, what is your NAT?It says MTU error
Any Error Codes you encounter: MTU error
Who is your ISP(Internet Service Provider)? Idk
After you run "Test Xbox LIVE connection" press “Y” for "More Info”. In the pop-up that appears, what are the following values, if shown? (If a value below does not appear for you, just leave it blank.)
W:0000 - 0021
X:0000 - f001
Y:0000 - 0000
Z:0000 - 0000
ID:0003 - 0000
L:8015 - 190E
Q:8007 - 0435
T:Wireless
D:192.168.1.1, 0.0.0.0
S:WPA
C:11

 

Question Info


Last updated July 4, 2018 Views 5 Applies to:

Someone please help?

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I suggest Resetting the Factory (Network) Settings: Tap the silver Guide button again, go 2 clicks to the right, choose Settings, System Settings, Network Settings, then choose your connection (WIRED if Ethernet, otherwise the SSID of your WiFi connection), then Configure Network. Copy down the settings for IP (auto/manual, IP addresse, subnet mask and gateway) as well as DNS (auto/manual, primary DNS server, secondary DNS server), then go one click right to Additional settings. If anything is _not_ blank or Not Set, make a note of those settings as well, then go to the bottom and choose Restore to Factory Defaults and confirm. Then power down the console, wait 8 secs or more, power back up and reconnect.

 

And, OBTW, this is a D-I-Y forum, staffed by volunteers with weekday visits from staff (with Mister or Miss before their name). Response time may not always be tres rapide.

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i found the answer! you need the firmware update that is on the dlink support website. go to the downloads page, select the dsl 2730b model and download the firmware update. you then need to update the router through the dsl site (192.168 etc) by choosing the file you downloaded in the firmware update window.

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Brilliant idea with the firmware update, it worked for me after trying everything else.  

Thank you for all the details.

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Glad it worked, J33p3r! Game on!

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