Xbox causing disc scratches

Hi,

I always play this DVD disc in my Xbox 360, however after several uses of it i see that thare are circular scratches that had formed on the disc. I called Xbox Support but the kept on asserting that Xbox doesnt scratch discs.

 

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Last updated July 4, 2018 Views 1 Applies to:

Hey,

Normally they don't but I guess its possible somethings gone awry.
Your best bet would likely be to order a service if you don't want to continue having your discs damaged.

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The circle scratches are caused when the xbox is moved while the disc is still inside.  I would suggest laying the console down if it is standing up to help prevent this in the future.

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As said before, lay the xbox down flat (Not vertical)

I had this happen to me once (Became very bad) I then realised it was the xbox vibrating to much on being on an unstable desk, me banging into it by accident etc.

so i say keep it as steady as you can and be careful with it.

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I always keep my Xbox flat on the shelf and i never move it (at least while is it powered on). Unfortunately pictures cant be posted here if not i would be able to show u guys the scratches.

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The design of the Xbox 360 is such that it cannot cause disc scratches unless it has been moved while on and spinning a disc. If this is a game, you might try checking with the game's publisher to see if they have a disc replacement program available. :)

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If you have the hard drive space, the best thing to do is install the game on the xbox. Not only does your disc not run all the time, load times are faster.

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Unfortunately no hard disk. So what should my next course of action be? Here in Singapore, Microsoft does not have a service centre when i can go to have my xbox serviced. I can only get my console exchanged at a cost.

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Well with no hard drive, your options are thin. In my opinion, you should contact LIVE support via phone. Explain the situation and maybe they have something in place that can help. If not, you could always buy a hard drive, or get the Xbox serviced. I hope you can get it all sorted out. In the meantime, just be very careful with your Xbox. Make sure it doesn't move while playing anything. Good luck.

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Thank you. Since my xbox's warranty expired earlier this year, I think i will just upgrade to the 360S once i get the money. But not now since im help up with college work.

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