Hi. On tuesday I turned my xbox on as normal, it asked me to update so I clicked yes. Once the update has downloaded, it doesn't process. An error screen comes up saying "This update can't be processed. Please contact xbox support if these keeps happening. Status code: 396B - 397D - 1380 - 2446 - C000 - 0185. Then, it tells me to return to the dashboard, I click yes. The xbox then restarts and the same thing keeps happening. I can't access xbox live without the update, but I can't update. I have contacted support, approx 30 minutes on the phone just to be told that even though my 360 worked perfectly and will still play games perfectly the update had not caused the problem and my 360 must be broke and i would have to pay to get it repaired, that wasn't much help. I have tried to apply the update using both a USB and a disc. I have disconnected the internet connection to the xbox with the hope that the update will apply, but it just tells me to test the connection or troubleshoot. I have also tried taking my xbox to a friend's house to see if I can update there. Nothing is working. after looking on the forums many other people are having similar problems.just to clarify my 360 worked fine and will play games fine,but i cannot update so cannot go on xbox live.does anybody have any idea why this may be happening and how I can fix it? Thanks for any help.