Xbox Can't Obtain IP Adress

Hey, I've just moved into a new student house and have tried connecting my Xbox to LIVE but it can't find an IP address. I'm connecting it the same way I connect it back at home which is an ethernet cable from my 360 to my laptop and then my laptop wirelessly to my router. Tried doing the same here but it won't work and I'm too IT impatient to figure out how, especially as Google yields not that many results.

Was wondering if someone could help, my router is also a modem I think, it's a TP-Link Wireless N ADSL2+ Model number TD-W8960N. I've tried going to the 192.168.1.1 address to see if the problem is something there (most likely) but I can't understand anything on it as it's so different to my Belkin one at home. Don't suppose there's anyone familiar with the router and this problem? I don't think the problem is with my laptop being the bridge between the xbox and router as it's my usual way, and my laptop connects fine also.

Thanks! 

 

Question Info


Last updated July 4, 2018 Views 40 Applies to:

So I just tried to submit a static IP address for it and it's come up with a different notice now saying 'IP Address error, the router or modem may be set up to keep certain devices from connecting. See the router's or modem's manual for info about MAC filtering. This console's MAC address is...'.

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Hey FamilyGuyGary,

Could you connect the Xbox directly to your modem, just to try?

Please post back and we'll work from there =)

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Sorry, I changed something on my router's setting yesterday and completely shut the internet down, only just got it back up. Yup, it connects absolutely no problem directly to the modem. I could buy a longer ethernet cable but would prefer not having a wire along the hall. Does that mean I can connect through my laptop, it's just my settings? Like I said, back home I do it no problem.

Thanks!

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Hey FamilyGuyGary,

Since you can connect without any problems when connecting directly to the modem, it indeed looks like there's something wrong with the settings in either the Xbox or the PC.

I see that you've already tried setting up a manual IP for the Xbox but got another error code.

Please make sure that you followed these steps and in the right order:

  1. Press the Guide button on your controller, go to Settings, and then select System Settings.
  2. Select Network Settings.
  3. Select Wired Network if you are prompted to do so.
  4. Select Configure Network.
  5. On the Basic Settings tab, select IP Settings.
  6. Select Manual, and then select IP Address.
  7. Enter 192.168.0.2, and then select Done.
  8. Select Subnet Mask, enter 255.255.255.0, and then select Done.
  9. Select Gateway, enter 192.168.0.1, and then select Done.
  10. On the Basic Settings tab, select DNS Settings.
  11. Select Manual.
  12. Select Primary DNS Server.
  13. Enter 192.168.0.1, and then select Done.
  14. Select Done again.
  15. Press B on your controller, and then select Test Xbox Live Connection.

If this doing these steps did not work for you, please visit This Thread and post back with the bold information at the bottom of that thread.

We'll be waiting for you to post back =)

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What Country/State/Province do you live in? UK

Modem brand & model number: TP Link 300 M Wireless N ADSL2+ Modem Router  TD-W8960N

Router brand & model number:

If Wireless, are you using a white or black external adapter, or an internal (Xbox 360S) adapter? Using an ethernet cable joined to my laptop, connecting the laptop wirelessly

Things you have tried:

Is UPnP Enabled? Yes/no/Unknown unknown

Do you have a NAT error? If so, what is your NAT type? No

Any Error Codes you encounter: Can't obtain IP Address

Who is your ISP(Internet Service Provider)? PlusNet

After you run "Test Xbox LIVE connection" press “Y” for "More Info”. In the pop-up that appears, what are the following values, if shown? (If a value below does not appear for you, just leave it blank.)

W:0000 - 000B

X: 8000 - 040D

Y: 0000 - 0000

Z: 0000 - 0000

ID: 0001 - 0002

L: 8015 - 1901

Q: 8007 - 0435

T: Wired

A: 192.168.0.2/255.255.255.0

G: 192.168.1.0

D: 192.168.0.1/0.0.0.0

Thanks (Yup, the previous info didn't work for me)

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Hey FamilyGuyGary,

Thanks for posting that information!

Looking at the A, G and D codes there everything seems to be correct on the Xbox.

I know that you had this set-up before (like you mentioned) but there might be some sort of issue in the computer settings.

Could you visit This Support Article and make sure that you've everything set-up correctly?

Please post back and we'll work from there =)

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Everything's set up correctly. I don't know how I do it back home because the way you're supposed to is to bridge it but I just somehow get it to work without doing it - the reason why is the same reason that pops up when I try selecting my wireless connection with the ethernet connection that attaches to the Xbox "To create a Network Bridge you must select at least two LAN, or high-speed internet connections that are not being used by internet connection sharing".

EUREKA! So I just realised after typing this maybe I should undo the first step and disallow sharing of this computer, then I tried my luck at bridging the connection again and voila! Perfecto! Know what to do back home if I have the same problem too now, thanks a lot for your help dude, really appreciate it!

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Glad to hear that you got the issue resolved FamilyGuyGary!

Happy Gaming =)

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Hey, uhh... i have recently moved into a new house and i got the same problem. I have done ALL of the steps above & it didnt work. I also tried going to the link you redirected us to. That thread in no longer there.

My error: Can't connect to your network using a static IP address.

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Hey there Robin1124!

This thread is quite a bit old. In order for you to receive support specifically tailored to you, I recommend creating a new thread. Be sure to include the details of the issue as well as any troubleshooting steps that you have tried. Thanks in advance!

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