Xbox can connect to internet but not xbox live?

My xbox hasn't been able to connect to live for a couple of days. When I test the connection the error comes up when it's trying to connect from the internet to xbox live. The "More Info" option says it's a "Live Connection Error". I've tried all of the steps it shows me on the xbox and most of the steps in the "support" section of the site. I've moved the modem closer the xbox, unplugged the modem for 5 minutes, unplugged my xbox and modem, connected it via ethernet, nothing seems to work. If anyone has any suggestions or answers it would be greatly appreciated. 


Question Info

Last updated July 4, 2018 Views 0 Applies to:

Hey Grizzly! Sorry to hear about your connection troubles. 

I would suggest you start with our START HERE for connection troubleshooting thread, and respond back with the details at the bottom in bold. Thanks!  

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