Xbox Boots but then black screen when starting apps

My Xbox is acting weird. It will boot, I can get to the dashboard, and can navigate, but when I start / open an app like ESPN/NETFLIX all I get is a black screen. Console goes quiet but still shows green power and controler light. My gold account is good through december, and internet is working just fine. I can connect to live and get signed in etc. any ideas?

 

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Last updated July 4, 2018 Views 0 Applies to:

Hey there - does the console freeze, or are you able to press the Guide button and navigate back to the Dashboard?

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When I press the guide button the option menu comes up, but when I select exit to dashboard nothing happens. The screen just remains black.

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Alright - can you try clearing your console's cache? support.xbox.com/.../clear-system-cache

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