I turned my xbox on and tried to connect to live and my box was banned. So I called Hardware support and the person on the phone tried thier hardest to find a solution but couldn't. I have had my xbox for 5 or 6 years and it is a refurbished one too. I have never modded it, had offensive motos, used foul language. Im just trying to have fun and my box gets banned. How do I get banned when people spam the N word in every hate message I get and nothing happens to them. Or the ones that use racist remarks in lobbies. My Gamertag is DMC122 and I have my account for two years I dont want to have to buy a new box when my works perfectly fine. If I have to mail it in to have it checked I would just to prove nothing has been removed. Please can i get an answer. Tell me why I needed to get banned.