Xbox Ambassador - Not Recieving Xp for Chats and My Tenure is Not Counting

ever since the new update of the ambassadors.xbox.com website i have not been able to recieve my tenure for each active day in the program from my understanding you have to go atleast 60 days without answering any questions from the ambassabank or xbox.com forums posts to be considered inactive and therefor stop earning tenure i have always been an active ambassador and would like to know why my tenure has stoped counting for such a long time. how can i fix it? and if its fixable what happens to all those days my tenure didnt count properly? can that be fixed? also i have answered 2 or 3 questions from the ambassabank to try and see if maybe that would help kickstart my tenure but im not even recieving xp for those chats so if you can please help me out im not to sure what to do at this point. k thanks!

 

Question Info


Last updated July 5, 2018 Views 26 Applies to:

Hello,

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Any issues regarding the Ambassadors/XCL Program should be posted on the Ambassador Forums

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You may make a post on that forum, and someone from the Team should be able to help you out.

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Thanks

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To add to the other comment, there might be an issue with the fact that there has been an increase in users on XCL. The website itself has been down until earlier today and is still experiencing some glitches. Give it a few more days for Microsoft to catchup on the maintenance on the site first then take it up the chain to see what might be wrong.

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ive been answering questions on megabot and not getting xp

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Hey there DC!

We're aware of the issue where XP and Tenure is not reflecting properly publicly and we're actively working to resolve it. Never fear! We're tracking everything on our side and we'll get it updated publicly as soon as we can.

Thank you very much for your patience. =)

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Glad somebody else has covered this, saves me having to make a thread. But, it's good to know Microsoft have this covered and I look forward to seeing everything back up and running.

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meu xp , :( !

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No worries!  We're making sure to track things back end, and we'll have proper XP/Tenure populating on everyone's accounts ASAP!

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its happening to me to right now

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@Navy, make a thread here.

Xbox Forums moderator. Xbox MVP. r/xboxinsiders moderator. Twitter: @13mxn

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How do you actually earn tenure?

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