xbox account

my microsoft account is saying it is block and when i send the form to unblock it they wont reply cant you unblock it for me??

 

Question Info


Last updated July 5, 2018 Views 3 Applies to:

Hi,

unfortunately no one on the forums can unblock your account. If you could please be more specific about what is being blocked. Are you able to sign into Xbox LIVE? Or were you accessing sensitive information on your account and it requested a code to continue?

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Your account may have been blocked because a hacker tried to use its password on another website (major websites are trading information on hack attacks now) or multiple attempts could have been made to hack your account, or the security information could be out of date. You've got to follow the website instructions to unblock your account, and no one with Xbox can do that.  They can't, because it's really a Microsoft Accounts security issue; their forum is at windows.microsoft.com/.../account-temporarily-blocked-faq

To retry unblocking:

1) Go to http://account.live.com and sign in there with the Microsoft ID (formerly the Windows Live ID), the email addresse used to create your XBL account.

2) Click on Update Email Address to replace your Microsoft ID with a new one. It may prompt you to add 'proofs', security data needed to recover your account and verify your identity.  If so, please provide that information: If not, then we'll catch up in the next step.

3) Sign out, go back to http://account.live.com and sign in there with the new Microsoft ID.

4) If it did not already prompt you for the security info, go down towards the bottom of the Account Summary page and click on Edit security info to add in

the your cellphone number, an alternate email addresse plus the Security Question and its Secret Answer. Save the changes then verify the 'proofs' you have just provided.

5) Then, go to live.xbox.com/.../BillingAccountInformation sign in there and confirm the Billing Contact Information is up to date.

0) And, since these web pages are .ASPX pages, this is best done with Internet Explorer. If you don't have IE, Safari or Firefox are better than Chrome.

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