Xbox account

Hello, my xbox gamertag Ray4th is the only gamertag that freezes my xbox when I try to sign in. is there a way to solve this or no? ive heard people say I should delete my account then download it again but im kind of scared that it will delete my friends or anything else what should I do?

 

Question Info


Last updated July 4, 2018 Views 14 Applies to:

Ray4th,

 Deleting your profile safely will not delete your friends, games, game saves, or DLC. Here are the steps to safely delete your profile:

 

Sign out of your Gamer Tag Profile:

1) Press the Xbox Guide button in the middle of your Xbox controller and Press the Blue X to Sign Out

 

Delete Profile:

1) Press the Xbox Guide button in the middle of your Xbox controller

2) Scroll right and go to the Settings tab, and then select System Settings
3) Select Storage
4) Select the device with your profile
5) Select Profiles
6) Select your  Gamer Tag
7) Select Delete
8) Select Delete Profile Only
 
Clear System Cache:
1) Scroll right and go to the Settings tab, and then select System Settings
2) Select Hard Drive
3) Highlight Hard Drive, and press Y (Device Options)
4) Select Clear System Cache and select Yes

5) Repeat steps 2 thru 4 two more times so that your Cache is cleared 3 times


Turn off your console and start it back up.

Download Profile: 
1) Press the Xbox Guide button in the middle of your Xbox 360 controller
2) On the Home tab, select Download Profile

Let us know if this resolves your problem.

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eG x Thee Elf, thanks sooooo much you just made my day alot better sorry it says rejected answer it wont pick yes for me but thanks for all the help! have a nice and wonderful week!

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