My son's xbox account was somehow set up as a child account, even though the registered age on the associated Microsoft account is over 18 and has been for some time. Microsoft not only refuses to fix it, they refuse to tell me what the entered birthdate on the account is or when it was set up in that manner. They provide no way for me to check for myself under the guise of "their system doesn't have that information".
For all I know, there could be a database error on their side (I work in IT and I know these things happen all the time) that's causing the issue. Microsoft could've *** up.
So now my poor son, who bought an Xbox One and games on his own, has no recourse other than to not play a number of games that he purchased or lose months worth of status on games he was able to play by creating another account.
Has anyone ever been able to get Microsoft to fix an Xbox account in this manner? I know it's "the rule" and all, but it seems patently ridiculous.